F.A.Q

How does it all work!?

Below are some common questions and answers…

Feel free to use the contact form if there’s something else

Getting Started

HOW DO I GET THE PERSONALISATION TO YOU?
  • Use the ‘Add Name’ and/or ‘Add Message’ field on checkout form.

Or..

  • Use the contact form on the contact page.
  • Email Michael at totallybonkers17@gmail.com
  • Don’t worry I will chase you up via email if you forget.
CAN I REQUEST A CUSTOM ORDER?
Yes, just use our contact form and let us know what you’d like…We’re up for most things!
WHO ARE TOTALLY BONKERS?
TOTALLY BONKERS are based in Bradford, West Yorkshire. We have been making Personalised Cards, for over 5 years and are very passionate about what we do!.

Payment

WHAT PAYMENT TYPES DO YOU TAKE?
We take Paypal payments for ultimate peace of mind.
Buyers can checkout without a PayPal account with the new guest checkout feature and you can use your debit/credit card.

Shipping

HOW WILL MY ORDER SHIP?
All orders are processed within 1-2 days, mostly within 1 day. Cards and Invites are sent out 1st class Royal Mail.
CAN I GET MY ORDER SOONER?

All orders are processed within 1-2 days

  • Cards and Invites are sent out 1st class Royal Mail.

Drop us a message if something is really urgent and we will try our best to get it to you faster.

DO YOU SHIP INTERNATIONALLY?
We are in the process of setting up International postage…watch this space!!

Returns

FAULTY, LOST AND QUALITY ISSUES?

FAULTY ITEMS

We will simply send out a replacement straight away.

LOST ITEMS

For Cards and Invites…We will send out replacements ASAP 1st Class.

I’M NOT HAPPY WITH THE QUALITY!

We are always striving to provide the best customer experience, we are always looking to better our products, get the to you quickly and generally keep everyone happy, but if you are really unhappy with anything just drop us a line and we’ll sort it out.

Still Not Sure?
Ask A Question!